Frequently Asked Questions
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What are the main carpet categories?
There are two main categories, 1-city woven and 2-nomadic, for city carpets we have designer and for nomadic ones they improvise the design while weaving.
What kind of qualities are availble ?
We have pure wool, pure silk and mixture of cotton and wool , mixture of wool and silk is also available .
Do you also make tailor made carpets?
Yes, we do accept tailor made carpets you can order the carpet you like in designer section.
Is density of knots in each square centimeter important ?
Density of knots are very important only for city woven carpets but for nomadic carpets we do not consider the density of knots.
What is the difference between a carpet and kilim ?
The major difference between a kilim area rug and a carpet or a pile rug is that whereas the design visible on a pile rugs is made by individual short strands of different color being knotted onto the warps and held together by pressing the wefts tightly, kilim designs are made by interweaving the variously colored wefts and warps, thus creating what is known as a flat weave.
How we can clean our carpet ?
We strongly advise you to contact a professional rug cleaner who knows how to properly clean your rug. Attempting to wash your rug yourself can cause irreversible damage to your rug.
For emergency situations and in case of something spilled on your carpet please visit here.
Do you have world wide delivery service?
Yes, We deliver your purchase all around the world , we have also door to door delivery service .
How can we track our shipment ?
We will inform you by e-mail and let you know the tracking number so you can track your carpet from here, or on the carrier website.
How to hang a rug on the wall ?
Please see the article in Education section or simply click here.
How I pay?
We can not make online credit transactions through our website but we write everything in the pre-invoice for you.